Shipping Policy
At NOVZARIAH, we believe shopping should be simple, reliable, and worry-free — not only in the products you choose, but also in how they are delivered to your door. This Shipping Policy explains how orders are prepared, shipped, and delivered.
Our Shipping Philosophy
NOVZARIAH is a modern jewelry and accessories brand focused on thoughtfully designed pieces for everyday style.
To reduce excess storage, overproduction, and unnecessary waste, some of our items may ship from international fulfillment centers.
Smart Routing: Your order will be automatically dispatched from the nearest available fulfillment center that has your items in stock.
Multiple Shipments: If you order different items, they may occasionally arrive in separate packages when fulfilled from different locations.
1. Processing Time & Shipping Fee
Every NOVZARIAH order is prepared with care.
Order Processing Time:
Please allow 1–2 business days for order verification, quality inspection, and packaging before shipment.
Peak Periods (Holidays / Promotions):
During high-demand seasons, processing may take up to 3 business days.
Shipping Fee:
We charge a flat $5.99 shipping fee on all orders, regardless of destination.
2. Estimated Delivery Times
Because our products may be fulfilled through global logistics partners, delivery times may vary by location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–10 business days |
| Canada / UK / Australia | 10–15 business days |
| Rest of World | 15–20 business days |
Delivery times are estimates only and are not guaranteed delivery dates.
We appreciate your patience while your order is prepared and delivered.
3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking details.
Please note:
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Tracking information may take 1–3 business days to update after shipment.
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Temporary delays in tracking updates do not necessarily indicate a lost package.
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Tracking may pause while your package is moving between facilities or clearing customs.
You can track your order here:
https://www.17track.net/en
4. Customs, Duties & Taxes
International orders may be shipped DDU (Delivered Duty Unpaid).
This means:
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Any customs duties, taxes, or import fees are the responsibility of the customer.
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NOVZARIAH is not responsible for delays caused by customs clearance.
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Customs charges vary by country or region.
Local customs regulations and import requirements may vary depending on the destination.
5. Order Changes & Cancellations
Orders are processed promptly to help ensure timely delivery.
If you need to update your shipping address or cancel your order, please contact us at:
Please contact us within 12 hours of placing your order.
Once processing has begun, changes or cancellations can no longer be guaranteed.
6. Lost or Damaged Packages
Your satisfaction matters to us.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with a clear photo or video showing the issue.
Please email us at:
We will review the issue and help arrange an appropriate solution.
Lost Packages
NOVZARIAH is not liable for packages that are lost or stolen after the tracking status shows “Delivered.”
If your tracking shows delivered but you cannot locate your package, please:
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Check with neighbors or household members.
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Check around your mailbox, porch, front desk, mailroom, or delivery area.
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Contact the shipping carrier or local courier to request additional delivery information or file a claim.
We will provide available tracking information to assist with your inquiry. Refunds cannot be guaranteed for packages confirmed as successfully delivered to the shipping address provided at checkout.
7. Contact Us
If you have any questions about shipping, please contact us at:
Email: support@novzariah.com
Website: https://novzariah.com
Company Name: BUBBLYDASH HONG KONG LIMITED
Business Address:
UNIT 2A, 17/F, GLENEALY TOWER,
NO.1 GLENEALY, CENTRAL,
HONG KONG